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Insurance

    Home Insurance

    Digital Insurance

    Channels

    Underwriting

    Claims

    Testing

    Analytics

    Digital Insurance

    Insurers are rushing ahead on the digital transformation journey, often to stumble and find the lack of the expected returns that they expect – owing to the rising change in expectations moving faster than the traditional approach to digital transformation. Mobile, Portals are today no more a differentiator but have come to be accepted as the norm. Today’s digital insurer has to offer advanced services that make the entire aspect of the entire Insurance life cycle a part of the consumer’s own journey – when and where they want, with high performance, prior knowledge of need, at low cost and guarantee and ease of claims filing.

    Digileap through its Insurance expertise will offer Digital Insurance services across the entire Insurance lifecycle for its customers.

    Digileap through its understanding of customer use-case scenarios will help customers identify and leverage digital to recast customer relationships.

    Our Offerings

    • Insurance specific CRM
    • Needs Analysis
    • Quote and Illustration
    • E-App
    • Self-servicing
    • Profile Management
    • Agent/advisor Service
    • Customer self-service
    • Product Configurator
    • Digital Customer Experience
    • Enabling Enterprise Cloud
    • Insurance Analytics
    • Digital Claim Administration
    • Digital Health Insurance

    Channels

    Insurance channels are rapidly being increasingly leveraged to drive better customer experiences. Today, there is a clear rise in customers’ use of the internet to buy insurance products. Similarly, there is increased use of social media as a distribution channel. Technology solutions are also being leveraged more to enable the insurance distribution process. Similarly, the underwriting process is being increasingly automated.

    It is observed that customers still value agents’ advice when buying life insurance products, but they are increasingly using online channels to buy non-life products.  Motor Insurance and Property Insurance is becoming increasingly a commodity and being increasingly sold on online channels.

    Our Offerings

    • Customer Profiling
    • Online Benefit Illustration
    • Insurance CRM
    • Intelligent ChatBots
    • Electronic Document Signing
    • Document Management
    • APIfication
    • API Testing
    • Testing and Integration

    Underwriting

    Underwriting is increasingly being automated. Decision trees are increasingly being utilized to build the automation process.

    The underwriter traditionally has received the applications in a paper-based and mostly manual environment. The underwriting process has been cumbersome, with the underwriter spending a considerable amount of time in researching the risk and populating data subsequently in an internal system. This stage commonly involves a lot of navigation back and forth through non-regularized systems such as e-mails and legacy systems, such as policy administration.   The underwriter is left with little bandwidth in closely examining, quoting and optimally pricing the risk.

    Now there is an opportunity to increasingly automate the underwriting process and use decision trees for the same.

    Our Offerings

    • Legacy Modernisation
    • Robotic Process Automation
    • Artificial Intelligence
    • Data Analytics
    • Document Management

    Claims

    Typically prompt settlement, if done correctly,  translates to lower risk and higher customer satisfaction. However, the multiplicity of systems and different types of validations prior to a decision has typically been the bane of Insurance providers.

    With the right technology solutions, one can have the adjusters spend less time administering claims and more time adjudicating them. As a result, you can expedite process, prioritize work, allocate to the most appropriate specialist, balance workloads between claims managers, and reduce customer query response time from days to seconds.

    Our Offerings

    • Digital Claims
    • SAAS Claims Filing
    • Robotic Process Automation
    • Collaboration Technologies
    • Smart Document Management
    • Legacy Modernization

    Insurance Testing

    Our Insurance Centre of Excellence provides customers ready access to Test cases across Life, Property and Casualty Insurance use cases across customer management, product management, claims management, underwriting and risk management – speeding up the process of testing. In addition, the Digital testing harnesses available make the process faster than others in the industry.

    Our Offerings

    • Functional testing
    • System Integrated Testing
    • User Acceptance Testing
    • DevOps
    • API Testing

    Insurance Analytics

    Insurance analytics is an extremely important tool for insurance companies in developing their business model and various insurance products. Analytics can help insurance companies plan to enter new market segments or to stay profitable.

    Analytics are being utilized in three primary areas :

    • Customer Acquisition – Marketing Campaigns and monitoring ROI
    • Customer Retention – Analytics can help in reduction of Policy Lapses
    • Risk Management – Replacing predictive analytics by specific market analytics

    Our Offerings

    • Data Marts & Data Warehouse
    • Big Data
    • Natural Language Interfaces (NLP)
    • Analytics Engine
    • Reports

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    • Banking & Financial Services
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    Contact Us

    Digileap Technologies Pte. Ltd.

    10, UBI Crescent, UBI TechPark, Lobby B, 07-12 W, Singapore 408564
    mail to info@digileap.net 

     

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